Privacy Policy
Last updated: December 2024
Hoolie Software Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Who We Are
Hoolie Software Ltd is a company registered in the United Kingdom. Our registered address is 5 South Charlotte Street, Edinburgh EH2 4AN, United Kingdom.
Information We Collect
We may collect the following information:
- Name and email address when you contact us
- Additional business and operational details if you become a customer
- Technical information such as IP addresses, browser type, and device information collected automatically via our infrastructure providers
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Deliver our services to you
- Send product updates and communications (with your permission)
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
Third-Party Sharing
We do not sell your personal information. We only share data with trusted service providers who help us operate our services, including Cloudflare (infrastructure and security) and Mailgun (email delivery). These providers are bound by confidentiality agreements.
Cookies
We use essential security cookies via Cloudflare Turnstile to protect our services. We do not use tracking or advertising cookies.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
To exercise these rights, contact our Data Protection Officer at dpo@hooliesoftware.co.uk.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For privacy-related enquiries, please contact us at privacy@hooliesoftware.co.uk.
Complaints
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.