# Privacy Policy

Last updated: December 2024

Hoolie Software Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

## Who We Are

Hoolie Software Ltd is a company registered in the United Kingdom. Our registered address is 5 South Charlotte Street, Edinburgh EH2 4AN, United Kingdom.

## Information We Collect

We may collect the following information:

- Name and email address when you contact us
- Additional business and operational details if you become a customer
- Technical information such as IP addresses, browser type, and device information collected automatically via our infrastructure providers

## How We Use Your Information

We use your information to:

- Respond to your enquiries
- Deliver our services to you
- Send product updates and communications (with your permission)
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements

## Third-Party Sharing

We do not sell your personal information. We only share data with trusted service providers who help us operate our services, including Cloudflare (infrastructure and security) and Mailgun (email delivery). These providers are bound by confidentiality agreements.

## Cookies

We use essential security cookies via Cloudflare Turnstile to protect our services. We do not use tracking or advertising cookies.

## Your Rights

Under UK GDPR, you have the right to:

- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability

To exercise these rights, contact our Data Protection Officer at [dpo@hooliesoftware.co.uk](mailto:dpo@hooliesoftware.co.uk).

## Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

## Contact Us

For privacy-related enquiries, please contact us at [privacy@hooliesoftware.co.uk](mailto:privacy@hooliesoftware.co.uk).

## Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office at [ico.org.uk](https://ico.org.uk).